App Support
Account Deletion
Users can delete their account directly within the app.
Deleting an account permanently removes the user profile, saved incidents and locations, notification preferences and tokens, current Family presence, and circle memberships. Subscription verification records and circle activity records may remain. Deleting your account does not cancel a store subscription; manage subscriptions separately in Google Play or Apple settings. This action cannot be undone.
Request Account or Data Deletion Without the App
Email support@donutscanner.com from the email address associated with your Donut Scanner account. Use the subject “Donut Scanner account deletion” to request account deletion, or “Donut Scanner data deletion” to request removal of specific data while keeping your account. Identify the data you want removed, such as saved locations or Family location data. Do not send your password. Support may ask you to verify account ownership and will explain any records that must be retained.
Family Location on Android
Background sharing is optional. Open Family → People and select Enable background location, then grant “Allow all the time” in phone settings. To stop background collection, select Turn off background location in Family or revoke location permission in phone settings. Pausing a circle in Family privacy limits what that circle sees; it does not stop all location collection.
Location Services (iOS)
Location access is required for certain app features to function properly.
To enable Location Services:
- Open Settings
- Tap Privacy & Security
- Select Location Services
- Turn Location Services ON
- Scroll down and select this app
- Choose While Using the App (or Always, if available)
If location access is disabled, some features may be unavailable.
Contact Support
For support or questions, contact: